[vc_row][vc_column][vc_column_text]Below are some frequently asked questions. Is your question not among them? Then get in touch. I would be happy to answer your question.[/vc_column_text][gem_divider style=”2″][vc_toggle title=”What do I need to scoot with a dog?” el_id=”1474942396058-770a2f9c-f10b”]If you are stepping quietly and the dog is walking with you then you basically don’t need anything extra. Still, I recommend you use a dog adapter (from Kickbike or Yedoo) so that the tow line cannot get between the spokes of the scooter. A tow line with a flexible piece is also nice, so you have something cushioning when your dog makes (unexpected) movements. If you are stepping a little harder or the dog is pulling the scooter, it is recommended anyway to use a dog adapter or tow line with flexible piece.
In addition, it is recommended that you wear a helmet and knee and elbow pads when you use the scooter for real sports.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”Can I also come to you for advice?” el_id=”1486629964063-41180ab4-2dad”]Yes indeed! Call me, send me a message (via Whatsapp or the contact form) or use the chat and I will be happy to help you.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”Is it safe to buy my product on hondensteps.co.uk?” el_id=”1481040019558-c16779cb-c9d1″]Hondensteps.nl cooperates with the Dutch importer of the products sold. This ensures both delivery and warranty. A secure environment is used for payment of products. This allows you to pay easily and securely.
As the owner of this website, it is important to me that you are satisfied with your purchase. I do this by providing sufficient information and good advice prior to purchase. After the purchase, I ensure hassle-free delivery. Should a problem still arise after delivery I will be happy to help you. After all, you have the legal warranty on your product.
With my other businesses, I have many satisfied customers. They wrote reviews about their experience with me. Through the About Me page you can see where to find those reviews. In addition, you are welcome to send a message or call so you can get a better picture of me.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”How does the lowest price guarantee work?” el_id=”1480947228065-d54e6d21-b903″]
At Dogsteps.com it is important to us that our customers are satisfied with their purchase. Both about the product and the price. That’s why we promise you’ll always pay the best price at Dogsteps.com. So we offer you a lowest price guarantee.
To make this true, we compare the prices of our products with those of our major competitors. Should you still find yourself at one of our concurents find a lower price then you get the difference changedoon back. And here you don’t have one, but even 14 days to do so. So you always pay the lowest price for your scooter and accessories.
You can find the rules of the game on the lowest price guarantee page.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”What are the shipping costs?”]From an amount of €150, shipping is free. For orders under $150, shipping costs are $6.95.
Does the product you purchased have a defect? Then Hondensteps.com will pay the shipping costs to return the product. Want to waive your order within the 14-day trial period? Then you pay the shipping costs yourself.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”What is the delivery time?”]If you order your scooter or accessory before 4 p.m. it will be shipped the same business day. The product will then usually reach you by the next business day.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”How can I pay?” el_id=”1474942678218-8b96eb63-6bfe”]It is possible to pay in the following ways:
- Ideal
- Afterpay (postpayment)
- KBC/CBC
- Belfius Direct Net
- Bancontact / Mister Cash
- Credit card
- Sofort banking
- Bitcoin
- Paypal
AfterPay – Pay afterwards (Netherlands)
AfterPay performs the entire after-payment process for Hondensteps.nl. This means that you can view and pay a payment statement from AfterPay through both the online environment and the AfterPay App. AfterPay keeps you informed via push notifications & email when a payment statement is ready for you. You can pay at Hondensteps.nl in arrears up to an amount of €1000. To approve your request to pay in arrears, AfterPay performs a data check. AfterPay maintains a strict privacy policy as described in its privacy statement. Should your request to pay with AfterPay not be authorized, you can still pay for your order with another payment method. You can always contact AfterPay for questions.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”How can I track my order?” el_id=”1486630776917-2a47a239-f917″]With an order, you always get a Track & Trace code that allows you to track your order, so you know when your purchase will be delivered.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”My product has a defect. How will this be resolved?” el_id=”1474942736250-4fb5192f-4ee3″]If so, please send me a message describing the defect. With a scooter, you often don’t have to return the entire scooter. It is often possible for me to send you a new part. For this I would like to hear from you what brand and type of scooter it is and what part it is about. In the event of a defect, shipping costs are for Hondensteps.nl.
You can find all the information about this on the warranty and repair page.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”What is the return period?” el_id=”1474942676044-4c5dfd26-9f81″]The return period for online purchases is set by law at 14 days. This deadline is also used by Hondensteps.nl.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”Who pays the return shipping costs?” el_id=”1486629690201-e61aaef2-7a5f”]Does the product you purchased have a defect? Then Hondensteps.nl will pay the shipping costs. Want to waive your order within the 14-day trial period? Then you pay the shipping costs yourself.[/vc_toggle][gem_divider style=”2″][vc_toggle title=”Where can I find the complaint form, terms and conditions and privacy policy?” el_id=”1486633197695-95dbe9e4-0e5d”]Complaints can be voiced through the complaints page.
The terms and conditions can be found on this page.
The privacy policy can be found on this page.[/vc_toggle][gem_divider style=”2″][/vc_column][/vc_row]
