Fortunately, it doesn’t happen very often, but unfortunately sometimes a product arrives to you damaged or defective within the warranty period.
When this happens send me a message describing the defect. With a scooter, you often don’t have to return the entire scooter. It is often possible for me to send you a new part. For this I would like to hear from you what brand and type of scooter it is and what part it is about. Shipping costs will be for Stepsonline.nl in the event of a defect.
If the product arrives to you damaged please send a picture of the damage and the packaging material immediately. We will then contact you within 24 hours about handling it.
About the warranty period:
On the frame of a scooter you get a two-year warranty. Furthermore, the products of Stepsonline.nl are under the in the Netherlands applicable .
Did the probleem with the product occurred due to your own fault or is the product normally used but just worn out? Then are you not entitled to free repair, a new product or a refund of your money. However, Kickbikeonline is happy to consider the purchase of a replacement product or repair at its own expense.